Semo Terms of Service

These Terms of Service ("Terms") set out the rights, obligations, and responsibilities of Semo Labs Co., Ltd. ("Company") and users in connection with the use of the Semo service.

These Terms govern the rights, obligations, and responsibilities of the Company and users in connection with the use of the Semo web portal, app, desktop app, API, and any related services provided by the Company.

1. "Service" means all services provided by the Company, including the Semo web, app, API, AI features, and payment and credit management features.
2. "User" means a member or non-member who uses the Service in accordance with these Terms.
3. "Member" means a person who registers an account with the Company and uses the Service on an ongoing basis.
4. "Account" means a unit of information created to identify and authenticate a User.
5. "Credit" means an internal unit used to settle Service usage.
6. "Free Credit" means credits granted free of charge under the Company's policy, such as for new sign-up, login, events, or promotions.
7. "Trial Credit" means credits granted for a fixed period in connection with card registration or trial promotion participation.
8. "Paid Service" means features, paid plans, metered billing, or features provided by the Company for a fee that require payment or registration of a payment method.
9. "Recurring Payment" means a method by which plan fees are automatically charged at fixed intervals to a payment method registered by the User.
10. "Overage Fees" means amounts separately calculated based on actual usage when the User uses the Service in excess of the monthly allowance included in a paid plan.
11. "Payment Method" means credit cards, debit cards, and other payment methods permitted by the Company on the Service screen.
12. "Billing Key and Other Auto-payment Identifiers" means tokenized payment identifiers issued by payment service providers for Recurring Payment.
13. "Inputs" means prompts, text, files, URLs, and other data that the User enters, uploads, or transmits.
14. "Outputs" means text, code, images, analysis results, files, and other content generated or returned by the Service in response to Inputs.
15. "Recharge Credit" means paid credit purchased by the User through a one-time purchase and used to deduct Service usage.
16. "Included Credit" means credits provided for a fixed period under a paid plan, skill bundle, package, or promotion.
17. "AI Employee Pack" means a package of AI employees, agents, skills, prompts, knowledge, workflows, settings, documents, examples, evaluation materials, and related files provided, sold, distributed, or installed through the Service.
18. "AI Employee Source" means prompts, skill files, scripts, settings, workflows, knowledge files, documents, metadata, and other source materials that compose or can reproduce an AI Employee Pack.
19. "Maker" means an individual or entity that creates and registers, provides, or sells an AI Employee Pack or AI Employee Source through the Service.
20. "Semo Proprietary Components" means app code, the desktop app, server integrations, worktools, connectors, entitlement, billing, settlement, security, update, and operations logic created or controlled by the Company.
21. "Technical Protection Measures" means licenses, entitlement checks, hashes, signatures, watermarks, provenance identifiers, tracking information, usage records, updates, and other technical measures applied to protect rights, verify integrity, confirm access rights, prevent abuse, support billing and settlement, or maintain security for AI Employee Packs, AI Employee Source, or Semo Proprietary Components.

1. The Company posts these Terms on the Service screen so that Users can easily review them.
2. These Terms take effect when the User agrees to them in the course of registering, making a payment, registering a card, or using the Service.
3. The Company may amend these Terms within the scope permitted by applicable law.
4. When the Company amends these Terms, it shall post a notice on the Service screen prior to the effective date, specifying the effective date and the reasons for the amendment.
5. When changes are unfavorable to Users or relate to material matters, the Company shall provide separate notice through in-Service notices, email, push notifications, or other electronic means within a reasonable period.

1. Users shall provide accurate and current information when applying for membership.
2. The Company may refuse membership or restrict use after the fact in cases such as the entry of false information, misappropriation of another person's information, applications for fraudulent purposes, or applications likely to violate applicable law.
3. Responsibility for managing the account and password lies with the User, and the User may not transfer, lend, or share them with any third party.
4. The User shall promptly notify the Company upon learning that the account has been used without authorization.
5. The Company is not responsible for damage caused by inadequate account management attributable to the User. However, this does not apply where the Company is at fault by intent or gross negligence.

1. The Company provides Users with the Semo web, app, API, and related auxiliary features.
2. The specific contents of the Service, plan composition, hours of availability, billing methods, supported models, features, and policies shall be governed by the Service screen or separate notice.
3. The Company may modify all or part of the Service as needed for operational or technical reasons.
4. The Company may inspect, restrict, or suspend parts of the Service for stable operation, security, incident response, and quality improvement.

1. The Company may grant Free Credits to non-subscribing Users or Users who meet certain conditions.
2. The eligibility, quantity, validity period, daily and monthly limits, accumulability, and grant conditions of Free Credits and Trial Credits shall be governed by the Service screen or promotional notices.
3. Free Credits and Trial Credits are not refundable in cash and may not be transferred, sold, or pledged to others.
4. The Company may cancel or recover Free Credits and Trial Credits in cases of fraudulent use, multi-account creation, abuse of events, circumvention of policies, or other abnormal use.
5. When the Company offers a card-registration trial Service, the User shall confirm and agree to the following at the start of the trial.
   1. Trial end date and the date of the first paid charge
   2. Name of the plan to which the trial automatically converts
   3. The first charge amount and the subsequent recurring billing cycle
   4. Cancellation method
   5. Refund conditions
6. If the User does not cancel before the trial period ends, the Company may charge the paid plan fees to the registered Payment Method in accordance with the prior notice.
7. If the User completes cancellation during the trial period, the first paid charge will not be billed.

1. The Company may operate a free plan, trial plan, multiple paid plans, time-bound skill bundle access products, and one-time purchase products for Recharge Credits. The price, included credits, recharge credit quantities, features, service period, refund eligibility period, overage fee rates, billing cycle, and conditions for each product shall be displayed on the Service screen.
2. Users who apply for Recurring Payment shall agree, in addition to the membership Terms, to the Company's auto-payment notice and to the auto-payment-related terms and policies of the payment service provider.
3. Monthly fees for paid plans shall be automatically charged to the registered Payment Method on the billing cycle selected by the User.
4. The service period for monthly subscription products is one month from the date of payment.
5. The monthly Included Credits provided under paid plans may be used during the corresponding billing cycle and, unless otherwise indicated, do not roll over to the next billing cycle.
6. If the User uses the Service in excess of the monthly allowance for the plan, the Company may calculate Overage Fees in accordance with the previously notified metered billing standards and automatically charge them at the end of the month or on the separate billing date posted on the Service screen.
7. When the Recurring Payment amount changes or a free trial converts to paid use, the Company shall provide prior notice of the transaction details, charge amount and date, conversion or change schedule, refund conditions, and grounds for cancellation, in accordance with applicable law and the standards of payment service providers.
8. The service period for time-bound access products such as skill bundles is the period indicated on the relevant product screen, currently five months from the date of purchase under operating standards. When that period expires, the right to use the bundle or access right shall terminate.
9. Users must be the lawful holder of the right to use their Payment Method and may not use another person's Payment Method without authorization.
10. If payment fails due to declined authorization, exceeded limits, insufficient balance, expired or lost or suspended cards, refusal by the PG or card issuer, or similar reasons, the Company may request a re-charge or restrict use of the Service.
11. The Company may notify Users of usage details, scheduled charges, or charge results related to Recurring Payment via the Service screen, email, or other electronic means.
12. The timing for changes to Payment Method, plan upgrades, downgrades, and cancellations shall follow the standards displayed on the Service screen. Unless otherwise indicated, cancellation takes effect from the next billing cycle.
13. Recharge Credits are issued immediately upon completion of payment and may be used only to deduct Service usage.
14. The service period and the refund eligibility period for Recharge Credits is one year from the date of payment.
15. Recharge Credits may not be transferred, sold, pledged, or converted into cash among Users.
16. Unless otherwise indicated, free or promotional credits and monthly Included Credits are consumed first, and Recharge Credits are deducted thereafter.
17. If a User on an active monthly subscription uses the Service in excess of the monthly allowance, when there is a Recharge Credit balance, the Recharge Credit shall be deducted first, and Overage Fees may be calculated only when no balance remains.
18. If AI Employee Packs, time-bound access rights, Recharge Credits, or other digital content are sold through Wadiz or other external sales channels, the notices on the external sales page, the payment and refund policy, and these Terms may apply together. If they differ, the Company shall indicate the order of application on the relevant product screen, external sales page, or separate notice.

1. Users may, at any time, request withdrawal, cancellation, or termination of Recurring Payment through the subscription management screen of the Service or through the cancellation channels provided by the Company.
2. The Company makes Recurring Payment cancellation available to Users via internet sites or mobile apps, including outside regular business hours.
3. If the User completes cancellation during the trial period, the first paid charge after the end of the trial will not be billed.
4. If the User requests withdrawal of the subscription within seven (7) days from the date of payment for a Paid Service or the date the contract is concluded, and none of the following has occurred for the relevant payment, the Company shall provide a full refund.
   1. Generation of Outputs
   2. API calls
   3. File uploads followed by analysis or processing
   4. Execution of paid features
   5. Deduction of Included Credits or Overage usage
5. After use of the Service has commenced, withdrawal may be restricted to the extent permitted by applicable law due to the nature of digital content. However, to protect Users, the Company shall process refunds in accordance with the following standards.
   1. When a partial refund of the monthly subscription fee is possible, the refund amount shall be calculated by deducting the proportion of Included Credits used from the actual amount paid.
   2. The example formula is as follows.
      Refund = Actual amount paid for the billing cycle - {Actual amount paid x (Included Credits used in the billing cycle ÷ monthly Included Credits of the plan)} - confirmed Overage Fees
   3. If the calculated result is less than zero, the refund amount shall be deemed zero.
   4. Overage Fees that have already been consumed shall not be refunded unless caused by the Company's fault, such as calculation errors, duplicate billing, or system failure.
6. Free Credits, Trial Credits, event-based benefits, and other gratuitously provided items are not subject to refund.
7. In cases of payment errors, duplicate payments, post-authorization non-application, failures attributable to the Company, or services materially different from what was agreed, the Company shall correct, cancel, or refund as appropriate.
8. Refunds shall, in principle, be processed via the original Payment Method. The Company shall not unilaterally limit refunds to credits, cash, points, or similar that can only be used within the Service. However, if cancellation via the original Payment Method is not possible, an alternative refund method designated by the Company may be used after identity verification.
9. The final timing of refunds may vary depending on the policies of card issuers, banks, PG companies, and Payment Methods.
10. Even if the User cancels Recurring Payment, the cancellation and refund of charges already approved for the relevant billing cycle and Overage Fees incurred during use shall be governed by this Article.
11. For one-time purchase products of Recharge Credits, the User may request a full refund within one year of the date of payment, only if no Recharge Credits issued for the relevant payment have been deducted.
12. If even one Recharge Credit issued for the relevant payment has been deducted, use of the Service shall be deemed to have commenced, and partial refund, balance-prorated refund, or partial cancellation will not be supported for that payment.
13. In cases of payment errors, duplicate payments, post-authorization non-application, failures attributable to the Company, or services materially different from what was agreed, the Company may correct, cancel, or refund as appropriate.
14. Refunds of Recharge Credits shall, in principle, be processed via the original Payment Method, and the Company shall not unilaterally limit refunds to in-service credits, cash, or points. However, if cancellation via the original Payment Method is not possible, an alternative refund method designated by the Company may be used after identity verification.
15. Commencement of use may include generation of Outputs, API calls, file uploads followed by analysis or processing, execution of paid features, deduction of Included Credits or Recharge Credits, AI employee download, installation, activation, first launch, first conversation, external API, MCP, or OAuth connection, receipt of a reward through Wadiz or other external sales channels, or registration of a purchase code.
16. After provision has commenced for an AI Employee Pack, downloadable file, installed software, time-bound access right, or digital content, withdrawal of subscription may be restricted to the extent permitted by applicable law. However, where the service agreed is not provided due to a reason attributable to the Company, or payment errors, duplicate payments, or post-authorization non-application are confirmed, the Company shall correct, cancel, or refund as appropriate.

Users shall comply with applicable law, these Terms, and the Company's operating policies, and shall not engage in the following:

1. Generating, storing, or distributing illegal or rights-infringing content
2. Misappropriating another person's account or Payment Method
3. Infringing on or attempting to bypass the Company's systems, servers, networks, or APIs
4. Impairing the stability of the Service through excessive calls, automation abuse, crawling, reverse engineering, or similar means
5. Abusing Free Credit, trial, event, or discount policies
6. Uploading malware, viruses, or harmful files
7. Use for unlawful purposes such as legal violations, fraud, spam, phishing, or invasion of privacy
8. Unauthorized viewing, copying, extracting, analyzing, transforming, publicly disclosing, or distributing the structure, files, prompts, templates, work manuals, settings, data configuration, workflows, MCP configuration, execution methods, skills, or knowledge files of AI Employee Packs, or using them to build a competing service, similar AI employee, or product for listing on a third-party platform
9. Selling, reselling, paid-sharing, lending, transferring, redistributing, publicly posting, listing on a marketplace or third-party platform, SaaS-hosting, providing as agency, outsourcing, or client-delivery goods, or otherwise commercially using AI Employee Packs or AI Employee Source without the right holder's prior written permission
10. Removing, modifying, or bypassing licenses, copyright notices, maker identifiers, package IDs, versions, hashes, signatures, watermarks, or tracking information included in AI Employee Packs or AI Employee Source
11. Copying, publicly disclosing, redistributing, commercially reusing, or bypassing access, billing, settlement, or security controls for Semo Proprietary Components or the Company's server integration, entitlement, billing, settlement, security, and update logic
12. Bulk-collecting, scraping, crawling, copying, mirroring, or using the Company's employee pack catalog, descriptions, prices, maker profiles, package metadata, databases, or lists to build a separate service without authorization
13. Except to the extent permitted by law, decompiling, disassembling, reverse-engineering, or extracting, copying, publicly disclosing, or redistributing source code or derivatives of Semo Proprietary Components
14. Using AI employees or the Service for malware, security compromise, rights infringement, unlawful automation, spam, fraud, false advertising, privacy infringement, account takeover, or violation of third-party service terms
15. Bypassing, removing, modifying, disabling, or attempting to bypass, remove, modify, or disable Technical Protection Measures
16. Other acts that interfere with the normal operation of the Company

1. The User shall hold lawful rights or use rights to the Inputs.
2. If the Inputs include personal information of others, trade secrets, copyrighted works, or other rights-protected information, the User is responsible for processing such information lawfully.
3. The Company may process Inputs and Outputs to the extent necessary for providing the Service, maintaining security, responding to errors, customer support, fee calculation, policy enforcement, and compliance with applicable law.
4. The Company shall not use Inputs or Outputs for the purpose of training the Company's own models without separate consent of the User or other lawful basis. However, this does not apply to processing for security analysis, incident response, fulfillment of legal obligations, or where the User has expressly consented.
5. Outputs may be inaccurate or incomplete due to the nature of AI systems and may be similar to results from third parties.
6. The User is responsible for the final use of Outputs and the related judgment, verification, and application.
7. AI employee answers, recommendations, file processing, external-service inputs, and automated execution results are provided for reference and work-assistance purposes. For legal, tax, medical, investment, or other professional judgments, the User should obtain expert review.
8. When an AI employee uses files, accounts, external services, APIs, MCP, or OAuth permissions, the User must review the execution scope and results and maintain prior backups and permission controls for important files, accounts, and data.

1. Rights to the Service, software, designs, documents, trademarks, logos, content created by the Company, and Semo Proprietary Components belong to the Company or the lawful right holder.
2. Open-source components are governed by their respective open-source licenses. Semo Proprietary Components do not become open source, nor are they freely copyable, redistributable, or commercially reusable, merely because they are included in a desktop app or distribution file.
3. Copyright, know-how, revenue rights, and other rights to Maker-created AI Employee Packs and AI Employee Source belong to the relevant Maker or lawful right holder. Rights to Company-created AI Employee Packs and AI Employee Source belong to the Company.
4. Users may use AI Employee Packs only for personal or internal business purposes within the scope permitted on the Service screen, purchase terms, or separate license. Users do not acquire ownership, copyright, resale rights, distribution rights, public posting rights, or derivative-work rights in AI Employee Packs or AI Employee Source.
5. Users may not sell, resell, paid-share, lend, transfer, redistribute, publicly post, list on a marketplace, SaaS-host, provide as agency, outsourcing, or client-delivery goods, or otherwise commercially use AI Employee Packs or AI Employee Source without the right holder's prior written permission.
6. Users may not remove, modify, or bypass any license, copyright notice, maker identifier, package ID, version, hash, signature, watermark, tracking information, or rights notice included in AI Employee Packs, AI Employee Source, or Semo Proprietary Components.
7. The Company may collect, retain, and use package identifiers, versions, hashes, signatures, watermarks, installation, execution and usage events, user accounts, execution environments, access rights, and related technical information to the extent necessary to protect rights in AI Employee Packs, AI Employee Source, and Semo Proprietary Components, verify license compliance, detect abuse, support billing and settlement, maintain security, respond to disputes, and comply with law.
8. The Company may apply Technical Protection Measures to AI Employee Packs, AI Employee Source, and Semo Proprietary Components, and Users shall not bypass, remove, modify, disable, or attempt to bypass, remove, modify, or disable such measures.
9. If the Company suspects rights infringement, unauthorized commercial use, abuse, or bypassing of Technical Protection Measures involving AI Employee Packs, AI Employee Source, or Semo Proprietary Components, the Company may take necessary measures, including limiting exposure, revoking access rights, restricting accounts, withholding settlement, restricting marketplace listing, requesting deletion or correction, claiming damages, or seeking injunctive relief.
10. Rights to a User's Inputs in principle belong to the User or the lawful right holder.
11. Rights regarding Outputs shall be governed by applicable law, third-party rights, and any separate Service-specific policies, and Users shall conduct necessary review before utilizing Outputs.

1. If a User, Maker, or right holder believes that an AI Employee Pack, AI Employee Source, Output, or Semo Proprietary Component infringes copyright, trademark rights, trade secrets, personal information rights, or other lawful rights, they may submit a report through the customer support email or another reporting channel designated by the Company.
2. The reporter shall submit information sufficient to verify that they are the right holder or an authorized representative, the allegedly infringing item, the reasons for the report, supporting evidence, and contact information.
3. The Company may consider the report, applicable law, Service operating policies, and explanations from relevant right holders and take necessary measures, including temporarily hiding the AI Employee Pack or content, restricting access, requesting correction, restoring, deleting, or restricting accounts.
4. A reporter may be liable under applicable law for damages caused to the Company, Users, Makers, or third parties by a false or malicious report.

1. The Company may modify or suspend all or part of the Service for system inspection, security response, incident recovery, or technical or operational needs.
2. In the event of material modification or suspension, the Company shall provide prior notice. However, in cases of urgent failures, security issues, or other unavoidable circumstances, notice may be provided after the fact.
3. Free or promotional features may be modified, reduced, or terminated under the Company's policy.

1. The Company may restrict use of the Service or suspend or terminate accounts when a User violates these Terms or the operating policies.
2. The Company may temporarily impose restrictions without prior notice in cases of fraudulent payment, abuse, abnormal usage patterns, suspected legal violations, or security risks.
3. Users may request to withdraw membership at any time. However, processing may be deferred to the extent of unpaid fees, ongoing disputes, or information required to be retained by law.
4. Even after the contract terminates, information necessary under applicable law, accounting, dispute response, or security may be retained for a certain period.

1. The Company's liability may be limited if it is unable to provide the Service due to natural disasters, failures of external services, problems of telecommunications carriers, failures of cloud, payment, or AI model providers, or other force majeure.
2. The Company does not guarantee the accuracy, completeness, currency, or fitness for a particular purpose of AI Outputs.
3. AI employee outputs, recommendations, or execution results may cause file deletion, incorrect automation, wrong entries in external services, increased API charges, account restrictions, data loss, or business failure, and Users must review results and permissions before important execution.
4. To the extent permitted by applicable law, the Company limits liability for damages caused by User negligence, improper settings, permission grants, lack of backup, external service failures, third-party API errors, errors in Maker-provided materials, or errors in Inputs provided by the User.
5. Users must maintain prior backups, least-privilege access, pre-execution review, and external account permission management for important files, accounts, and data.
6. Where the Company's liability is recognized, to the extent permitted by applicable law, the Company's liability may be limited to the amount actually paid by the User to the Company during the three (3) months immediately preceding the occurrence of damage.
7. However, this does not apply where the Company is at fault by intent or gross negligence or where liability cannot be limited under applicable law.

1. These Terms shall be governed by the laws of the Republic of Korea.
2. In the event of a dispute between the Company and a User, the parties shall negotiate in good faith in accordance with applicable law.
3. The court of jurisdiction for disputes not resolved by negotiation shall be determined in accordance with applicable law.

Company name: Semo Labs Co., Ltd.

Service name: Semo

CEO: Chanbin Park

Business registration number: 599-81-03734

E-commerce business registration number: 2025-Seoul-Gangseo-2843

Address: Suite B-713, 401 Yangcheon-ro, Gangseo-gu, Seoul 07528, Republic of Korea

Customer support email: support@semo.world

Customer support phone: 07052357956

These Terms take effect on March 26, 2026. The April 24, 2026 amendments take effect on that date, the June 10, 2026 amendments regarding AI Employee Packs, Semo Proprietary Components, Technical Protection Measures, and rights infringement reports and handling take effect on June 10, 2026, the June 18, 2026 amendments regarding the AI employee marketplace, external sales channels, commencement of use, AI automation liability limits, and refund standards take effect on June 18, 2026, and the June 20, 2026 amendments regarding AI Employee Pack copying, analysis, transformation, third-party platform listing, and malicious use restrictions take effect on June 20, 2026.