Semo Terms of Service

These Terms of Service ("Terms") set out the rights, obligations, and responsibilities of Semo Labs Co., Ltd. ("Company") and users in connection with the use of the Semo service.

These Terms govern the rights, obligations, and responsibilities of the Company and users in connection with the use of the Semo web portal, app, desktop app, API, and any related services provided by the Company.

1. "Service" means all services provided by the Company, including the Semo web, app, API, AI features, and payment and credit management features.
2. "User" means a member or non-member who uses the Service in accordance with these Terms.
3. "Member" means a person who registers an account with the Company and uses the Service on an ongoing basis.
4. "Account" means a unit of information created to identify and authenticate a User.
5. "Credit" means an internal unit used to settle Service usage.
6. "Free Credit" means credits granted free of charge under the Company's policy, such as for new sign-up, login, events, or promotions.
7. "Trial Credit" means credits granted for a fixed period in connection with card registration or trial promotion participation.
8. "Paid Service" means features, paid plans, metered billing, or features provided by the Company for a fee that require payment or registration of a payment method.
9. "Recurring Payment" means a method by which plan fees are automatically charged at fixed intervals to a payment method registered by the User.
10. "Overage Fees" means amounts separately calculated based on actual usage when the User uses the Service in excess of the monthly allowance included in a paid plan.
11. "Payment Method" means credit cards, debit cards, and other payment methods permitted by the Company on the Service screen.
12. "Billing Key and Other Auto-payment Identifiers" means tokenized payment identifiers issued by payment service providers for Recurring Payment.
13. "Inputs" means prompts, text, files, URLs, and other data that the User enters, uploads, or transmits.
14. "Outputs" means text, code, images, analysis results, files, and other content generated or returned by the Service in response to Inputs.
15. "Recharge Credit" means paid credit purchased by the User through a one-time purchase and used to deduct Service usage.
16. "Included Credit" means credits provided for a fixed period under a paid plan, skill bundle, package, or promotion.

1. The Company posts these Terms on the Service screen so that Users can easily review them.
2. These Terms take effect when the User agrees to them in the course of registering, making a payment, registering a card, or using the Service.
3. The Company may amend these Terms within the scope permitted by applicable law.
4. When the Company amends these Terms, it shall post a notice on the Service screen prior to the effective date, specifying the effective date and the reasons for the amendment.
5. When changes are unfavorable to Users or relate to material matters, the Company shall provide separate notice through in-Service notices, email, push notifications, or other electronic means within a reasonable period.

1. Users shall provide accurate and current information when applying for membership.
2. The Company may refuse membership or restrict use after the fact in cases such as the entry of false information, misappropriation of another person's information, applications for fraudulent purposes, or applications likely to violate applicable law.
3. Responsibility for managing the account and password lies with the User, and the User may not transfer, lend, or share them with any third party.
4. The User shall promptly notify the Company upon learning that the account has been used without authorization.
5. The Company is not responsible for damage caused by inadequate account management attributable to the User. However, this does not apply where the Company is at fault by intent or gross negligence.

1. The Company provides Users with the Semo web, app, API, and related auxiliary features.
2. The specific contents of the Service, plan composition, hours of availability, billing methods, supported models, features, and policies shall be governed by the Service screen or separate notice.
3. The Company may modify all or part of the Service as needed for operational or technical reasons.
4. The Company may inspect, restrict, or suspend parts of the Service for stable operation, security, incident response, and quality improvement.

1. The Company may grant Free Credits to non-subscribing Users or Users who meet certain conditions.
2. The eligibility, quantity, validity period, daily and monthly limits, accumulability, and grant conditions of Free Credits and Trial Credits shall be governed by the Service screen or promotional notices.
3. Free Credits and Trial Credits are not refundable in cash and may not be transferred, sold, or pledged to others.
4. The Company may cancel or recover Free Credits and Trial Credits in cases of fraudulent use, multi-account creation, abuse of events, circumvention of policies, or other abnormal use.
5. When the Company offers a card-registration trial Service, the User shall confirm and agree to the following at the start of the trial.
   1. Trial end date and the date of the first paid charge
   2. Name of the plan to which the trial automatically converts
   3. The first charge amount and the subsequent recurring billing cycle
   4. Cancellation method
   5. Refund conditions
6. If the User does not cancel before the trial period ends, the Company may charge the paid plan fees to the registered Payment Method in accordance with the prior notice.
7. If the User completes cancellation during the trial period, the first paid charge will not be billed.

1. The Company may operate a free plan, trial plan, multiple paid plans, time-bound skill bundle access products, and one-time purchase products for Recharge Credits. The price, included credits, recharge credit quantities, features, service period, refund eligibility period, overage fee rates, billing cycle, and conditions for each product shall be displayed on the Service screen.
2. Users who apply for Recurring Payment shall agree, in addition to the membership Terms, to the Company's auto-payment notice and to the auto-payment-related terms and policies of the payment service provider.
3. Monthly fees for paid plans shall be automatically charged to the registered Payment Method on the billing cycle selected by the User.
4. The service period for monthly subscription products is one month from the date of payment.
5. The monthly Included Credits provided under paid plans may be used during the corresponding billing cycle and, unless otherwise indicated, do not roll over to the next billing cycle.
6. If the User uses the Service in excess of the monthly allowance for the plan, the Company may calculate Overage Fees in accordance with the previously notified metered billing standards and automatically charge them at the end of the month or on the separate billing date posted on the Service screen.
7. When the Recurring Payment amount changes or a free trial converts to paid use, the Company shall provide prior notice of the transaction details, charge amount and date, conversion or change schedule, refund conditions, and grounds for cancellation, in accordance with applicable law and the standards of payment service providers.
8. The service period for time-bound access products such as skill bundles is the period indicated on the relevant product screen, currently five months from the date of purchase under operating standards. When that period expires, the right to use the bundle or access right shall terminate.
9. Users must be the lawful holder of the right to use their Payment Method and may not use another person's Payment Method without authorization.
10. If payment fails due to declined authorization, exceeded limits, insufficient balance, expired or lost or suspended cards, refusal by the PG or card issuer, or similar reasons, the Company may request a re-charge or restrict use of the Service.
11. The Company may notify Users of usage details, scheduled charges, or charge results related to Recurring Payment via the Service screen, email, or other electronic means.
12. The timing for changes to Payment Method, plan upgrades, downgrades, and cancellations shall follow the standards displayed on the Service screen. Unless otherwise indicated, cancellation takes effect from the next billing cycle.
13. Recharge Credits are issued immediately upon completion of payment and may be used only to deduct Service usage.
14. The service period and the refund eligibility period for Recharge Credits is one year from the date of payment.
15. Recharge Credits may not be transferred, sold, pledged, or converted into cash among Users.
16. Unless otherwise indicated, free or promotional credits and monthly Included Credits are consumed first, and Recharge Credits are deducted thereafter.
17. If a User on an active monthly subscription uses the Service in excess of the monthly allowance, when there is a Recharge Credit balance, the Recharge Credit shall be deducted first, and Overage Fees may be calculated only when no balance remains.

1. Users may, at any time, request withdrawal, cancellation, or termination of Recurring Payment through the subscription management screen of the Service or through the cancellation channels provided by the Company.
2. The Company makes Recurring Payment cancellation available to Users via internet sites or mobile apps, including outside regular business hours.
3. If the User completes cancellation during the trial period, the first paid charge after the end of the trial will not be billed.
4. If the User requests withdrawal of the subscription within seven (7) days from the date of payment for a Paid Service or the date the contract is concluded, and none of the following has occurred for the relevant payment, the Company shall provide a full refund.
   1. Generation of Outputs
   2. API calls
   3. File uploads followed by analysis or processing
   4. Execution of paid features
   5. Deduction of Included Credits or Overage usage
5. After use of the Service has commenced, withdrawal may be restricted to the extent permitted by applicable law due to the nature of digital content. However, to protect Users, the Company shall process refunds in accordance with the following standards.
   1. When a partial refund of the monthly subscription fee is possible, the refund amount shall be calculated by deducting the proportion of Included Credits used from the actual amount paid.
   2. The example formula is as follows.
      Refund = Actual amount paid for the billing cycle - {Actual amount paid x (Included Credits used in the billing cycle ÷ monthly Included Credits of the plan)} - confirmed Overage Fees
   3. If the calculated result is less than zero, the refund amount shall be deemed zero.
   4. Overage Fees that have already been consumed shall not be refunded unless caused by the Company's fault, such as calculation errors, duplicate billing, or system failure.
6. Free Credits, Trial Credits, event-based benefits, and other gratuitously provided items are not subject to refund.
7. In cases of payment errors, duplicate payments, post-authorization non-application, failures attributable to the Company, or services materially different from what was agreed, the Company shall correct, cancel, or refund as appropriate.
8. Refunds shall, in principle, be processed via the original Payment Method. The Company shall not unilaterally limit refunds to credits, cash, points, or similar that can only be used within the Service. However, if cancellation via the original Payment Method is not possible, an alternative refund method designated by the Company may be used after identity verification.
9. The final timing of refunds may vary depending on the policies of card issuers, banks, PG companies, and Payment Methods.
10. Even if the User cancels Recurring Payment, the cancellation and refund of charges already approved for the relevant billing cycle and Overage Fees incurred during use shall be governed by this Article.
11. For one-time purchase products of Recharge Credits, the User may request a full refund within one year of the date of payment, only if no Recharge Credits issued for the relevant payment have been deducted.
12. If even one Recharge Credit issued for the relevant payment has been deducted, use of the Service shall be deemed to have commenced, and partial refund, balance-prorated refund, or partial cancellation will not be supported for that payment.
13. In cases of payment errors, duplicate payments, post-authorization non-application, failures attributable to the Company, or services materially different from what was agreed, the Company may correct, cancel, or refund as appropriate.
14. Refunds of Recharge Credits shall, in principle, be processed via the original Payment Method, and the Company shall not unilaterally limit refunds to in-service credits, cash, or points. However, if cancellation via the original Payment Method is not possible, an alternative refund method designated by the Company may be used after identity verification.

Users shall comply with applicable law, these Terms, and the Company's operating policies, and shall not engage in the following:

1. Generating, storing, or distributing illegal or rights-infringing content
2. Misappropriating another person's account or Payment Method
3. Infringing on or attempting to bypass the Company's systems, servers, networks, or APIs
4. Impairing the stability of the Service through excessive calls, automation abuse, crawling, reverse engineering, or similar means
5. Abusing Free Credit, trial, event, or discount policies
6. Uploading malware, viruses, or harmful files
7. Use for unlawful purposes such as legal violations, fraud, spam, phishing, or invasion of privacy
8. Other acts that interfere with the normal operation of the Company

1. The User shall hold lawful rights or use rights to the Inputs.
2. If the Inputs include personal information of others, trade secrets, copyrighted works, or other rights-protected information, the User is responsible for processing such information lawfully.
3. The Company may process Inputs and Outputs to the extent necessary for providing the Service, maintaining security, responding to errors, customer support, fee calculation, policy enforcement, and compliance with applicable law.
4. The Company shall not use Inputs or Outputs for the purpose of training the Company's own models without separate consent of the User or other lawful basis. However, this does not apply to processing for security analysis, incident response, fulfillment of legal obligations, or where the User has expressly consented.
5. Outputs may be inaccurate or incomplete due to the nature of AI systems and may be similar to results from third parties.
6. The User is responsible for the final use of Outputs and the related judgment, verification, and application.

1. Rights to the Service, software, designs, documents, trademarks, logos, and content created by the Company belong to the Company or the lawful right holder.
2. Users may not copy, distribute, modify, sell, resell, or reverse-engineer the Service without the Company's prior permission.
3. Rights to a User's Inputs in principle belong to the User or the lawful right holder.
4. Rights regarding Outputs shall be governed by applicable law, third-party rights, and any separate Service-specific policies, and Users shall conduct necessary review before utilizing Outputs.

1. The Company may modify or suspend all or part of the Service for system inspection, security response, incident recovery, or technical or operational needs.
2. In the event of material modification or suspension, the Company shall provide prior notice. However, in cases of urgent failures, security issues, or other unavoidable circumstances, notice may be provided after the fact.
3. Free or promotional features may be modified, reduced, or terminated under the Company's policy.

1. The Company may restrict use of the Service or suspend or terminate accounts when a User violates these Terms or the operating policies.
2. The Company may temporarily impose restrictions without prior notice in cases of fraudulent payment, abuse, abnormal usage patterns, suspected legal violations, or security risks.
3. Users may request to withdraw membership at any time. However, processing may be deferred to the extent of unpaid fees, ongoing disputes, or information required to be retained by law.
4. Even after the contract terminates, information necessary under applicable law, accounting, dispute response, or security may be retained for a certain period.

1. The Company's liability may be limited if it is unable to provide the Service due to natural disasters, failures of external services, problems of telecommunications carriers, failures of cloud, payment, or AI model providers, or other force majeure.
2. The Company does not guarantee the accuracy, completeness, currency, or fitness for a particular purpose of AI Outputs.
3. The Company is not responsible for damage caused by reasons attributable to the User.
4. However, this does not apply where the Company is at fault by intent or gross negligence.

1. These Terms shall be governed by the laws of the Republic of Korea.
2. In the event of a dispute between the Company and a User, the parties shall negotiate in good faith in accordance with applicable law.
3. The court of jurisdiction for disputes not resolved by negotiation shall be determined in accordance with applicable law.

Company name: Semo Labs Co., Ltd.

Service name: Semo

CEO: Chanbin Park

Business registration number: 599-81-03734

E-commerce business registration number: 2025-Seoul-Gangseo-2843

Address: Suite B-713, 401 Yangcheon-ro, Gangseo-gu, Seoul 07528, Republic of Korea

Customer support email: support@semo.world

Customer support phone: 010-3180-6601

These Terms take effect on March 26, 2026. The amendments to these Terms take effect on April 24, 2026.

Clause 1. Agent IP Ownership

Intellectual property rights in the prompts, logic, and workflows of an Agent registered by a Maker belong to the Maker.

Semo only has the rights necessary to host and provide the Agent to users for service operations.

Clause 2. No Use as Training Data

Semo shall not use a Maker's registered Agent content or user conversation data from that Agent to train or develop other Semo Agents.

Clause 3. Concurrent Registration Allowed

A Maker may register the Agent on other platforms, and Semo shall not require exclusive registration from the Maker.

Clause 4. Data Portability

If a Maker requests deregistration, Semo shall provide usage pattern reports and settlement records to the Maker in CSV format.

Clause 5. Prior Category Notice

If a Semo-operated Agent newly enters the same category as a Maker's registered Agent, Semo shall provide prior notice to that Maker at least 14 days in advance.

Clause 6. Settlement Schedule

Settlement closes at the end of each month, and 70% of revenue is paid to the Maker's designated account on the 10th day of the following month.

Clause 7. Dispute Response Obligation

If a Maker submits a dispute regarding copying, settlement, or operations, Semo shall provide an initial response within three business days.